Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Once items are within Australia Post’s hands, unfortunately, Groundswell Wash doesn’t hold any control or responsibility over your shipment. When shipped, you will receive an email with a tracking number. Delivery may take between 2 and 14 days, depending on the delivery option.
Standard International Shipping – (Price differs per country, amount will display at check out when you select your address. Anywhere from 10-25 business days depending on your country.
Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Groundswellwash.com.au.
Groundswellwash.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Unfortunately, Groundswell Wash does not accept returns for change of mind. In the unlikely event that your item(s) are faulty or damaged in transit – please email [email protected] with photos of proof to organise a potential replacement or refund.
Refunds will be processed promptly, and payment made by the same method that you made payment. All refunds are made at the discretion of Groundswellwash.com.au.
Non delivery/return to sender.
Failure to claim/collect your parcel within a reasonable time-frame, or/and provide the correct mailing may result in your parcel being returned to us. In the event your parcel is returned to us, a $14 surcharge will incur. This is the cost Australia post charges us, when a package is returned back to the sender.
If you are not home to accept your package, Australia Post may leave a card in your letterbox detailing the steps for picking up your delivery at the local post office.
